Webinar
Listen to an in-depth conversation with Matt Sample, Senior Director of Learning and Development at Bayer Pharmaceuticals, as he shares how they have transformed learning and development for their sales team to stay ahead of the competition, defend and earn market share and cultivate customer loyalty. Over the last 2 years, the way salespeople connect […]
Webinar
In an increasingly global and hybrid workforce, the lines have blurred between personal and professional. The research shows it’s no longer enough to solely acknowledge an employee’s work contributions. Now is the time to better understand and celebrate the whole employee—not simply for what they achieve in their work, but also their personal milestones that […]
Webinar
What do you do when employee turnover is on the rise? Toyota experienced this issue and needed a way to retain its employees. With learning, recognition and rewards opportunities promoted on non-connected sites, the programs lacked consistency, employees were confused about what was available to them and their status, and the offerings were not effective. […]
Case Study
A client aimed to boost growth and sales by enhancing channel partner engagement through learning. They created a dynamic partner portal and companion app, motivating partners with award points. Discover how this strategy influenced partner behaviour and drove success in our case study.
Article
Once upon a time, in the heart of a bustling metropolis, there stood a branch of a thriving retail store named “Bright Ideas.” Across the country, the store was known for its friendly staff, quality products, and vibrant atmosphere. Behind the scenes at the corporate office, the store’s CEO, Ms. Diaz, was brainstorming ways to […]
Article
In the fast-paced world of customer service, call centres stand as the frontline troops, bridging the gap between businesses and their clients. With each passing year, the landscape of call centres undergoes significant transformations, influenced by technological advancements, shifting consumer behaviours and emerging industry standards. Let’s explore the prominent trends shaping the realm of call […]
Article
Employees want to learn, gaining the tools they need for their current job and future growth. The more opportunity they have to develop their skills, the more likely they are to feel they belong at their organization. BI WORLDWIDE’s New Rules of Engagement® Study found that 9 in 10 employees who state their job allows them to […]
Article
Now that companies have a greater focus on retaining talent because of an increased talent shortage, the trend has shifted from quiet quitting to quiet hiring. Smart organizations embrace this idea; it brings new skills and capabilities to the company without adding new full-time employees. Quiet hiring is gaining traction. This strategy addresses staffing shortages by intentionally […]
Article
As employers strive to engage deskless employees in retail, production, distribution, and hospitality settings, the goal is to inspire them in ways that help them view the organization as a place where they can find meaningful, worthwhile employment. But “starting the fire,” although important, is not being delivered in ways that truly engage these important […]
Case Study
A large retail client revamped their employee learning program to better equip staff in discussing brand loyalty with customers. We created a gamified hub for learning, performance, and rewards. Discover how this approach significantly reduced employee turnover and boosted customer enrollments in our case study.