Article
What is employee engagement? Despite its recognition as a transformative business strategy, employee engagement remains challenging to define and implement precisely. BI WORLDWIDE Canada (BIW) describes it as a reciprocal relationship where positive company experiences inspire employees to stay, work hard, and perform better. BIW’s research has identified 12 New Rules of Engagement® that predict […]
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In the fast-paced world of customer service, call centres stand as the frontline troops, bridging the gap between businesses and their clients. With each passing year, the landscape of call centres undergoes significant transformations, influenced by technological advancements, shifting consumer behaviours and emerging industry standards. Let’s explore the prominent trends shaping the realm of call […]
Case Study
A global tech company sought to improve employee recognition and create a consistent strategy across the organization. We helped them implement a unified recognition program, inspiring over 380,000 employees in more than 100 countries. Discover how this approach boosted engagement, retention, and happiness in our case study.
Article
This year isn’t just about meeting the future; it’s about shaping it. At the heart of this shift are five key trends that will define how we work, lead and thrive in the years to come. From holistic employee experiences to the integration of artificial intelligence, these trends offer a blueprint for creating workplaces that […]
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Impactful recognition has four key facets and while they’re different, humans and AI can play significant roles in all four. 1. Recognition must be timely AI should be used to alert managers – and potentially employees – when someone could be recognized. This can be because they have made progress toward a goal, accomplished a goal, were recognized by someone else or […]
Case Study
A global software company sought to attract new members and engage their community using Bunchball gamification. They created a personalized experience with missions, peer recognition, and leaderboards. This approach led to higher engagement and faster onboarding. Discover how this strategy transformed their community in the full case study.
Case Study
A Fortune 500 technology company sought to create and implement a global recognition program for 300,000 employees spanning over 100 countries. The program featured organization-to-employee, manager-to-employee, and peer-to-peer recognition, along with service anniversary and retirement awards. Within the first eight months, 75% of employees engaged with the program, over 70% received recognition, and managers issued 310,000 recognitions. Learn more about the program’s success in our case study.
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Every time one of us succeeds at something — anything — our nerve cells release a chemical called dopamine, which stimulates the reward centre of our brain. It feels good! When you recognize a peer, it produces a double-dopamine rush: doing the behaviour feels great — and being recognized for it does, too. The Modern […]