Article
First, we create a program unique to the target customers’ needs and interests, an approach also known as idiosyncratic fit in behavioural economics. This personalized tailoring helps customers feel as if they have an advantage as they pursue maximum rewards and benefits. It encourages them to keep using the program. From there, we add a […]
Case Study
A financial services firm aimed to reduce client attrition and drive growth by engaging business banking clients through personalized outreach and data collection. A multi-touch reengagement campaign targeted C-suite decision makers, combining emails, direct mail, and surveys with rewards. The campaign identified 134 new opportunities, generated over $1.6M in new business, and achieved a 17:1 ROI. Discover the full story and results.
Case Study
A major beverage manufacturer aimed to drive targeted void closures and deliver incremental revenue for a specific brand. We developed a multi-channel campaign to build awareness and motivate purchase behaviours. Discover how this strategy exceeded expectations in our case study.
Insights Lab
A few of these include: Memorability: Recipients are more likely to remember the trip or big screen tv they received than cash, which can get folded into the daily budget and used for buying gas or groceries. Reconsumption: Recipients re-live the positive emotions associated with earning the award each time they use it or talk […]
Insights Lab
In today’s competitive job market, recognizing your employees’ efforts isn’t just a nice-to-have – it’s a necessity. Traditional employee recognition programs include manager discretionary and peer-to-peer recognitions. But there’s a game changer you might be missing – peer-to-peer recognition with points that can be used for experiences, merchandise and learning opportunities. Incorporating tangible rewards into peer-to-peer recognition can transform your workplace […]
Insights Lab
An effective employee recognition program relies on active participation from both employees and leaders. But how can a company ensure participation? Recognizing people early in their tenure is a proven strategy to boost employee engagement. Early recognition can have a major impact on employees. BI WORLDWIDE’s Insights Lab analyzed over 500,000 employees who received at least one recognition […]
Article
What is staff turnover rate? Staff turnover rate, also known as employee turnover rate or employment turnover rate, measures how frequently employees leave and are replaced within a company. Turnover can be categorized into two main types of departures. Why turnover matters High turnover rates can be costly and disruptive. They lead to increased recruitment […]
Article
Download the full report. Foreword When it comes to engaging and inspiring employees, BI WORLDWIDE believes in a good and useful future where companies make the right investments that bring about increased employee commitment, effort and inspiration. Following Asimov’s line of thinking, BIW’s annual research study explored various trends in the workplace. We dove into […]
Article
Did you know… Dealership sales and service teams who exclusively wear purple shirts, realize an average 15% increase in both new vehicle sales and dollars per repair order? While not always optimized or unified, automotive OEMs are replete with dealer data. Sales, operational efficiency, lead close, staffing, retention, certification — you name it. If it’s quantifiable, chances are OEMs […]
Article
Speaking up has saved lives, prevented public relations (PR) nightmares, informed managers what employees really need to be successful and preserved company culture. Right now, employees are working differently, and customers are buying differently. People need to speak up to say what they need, identify problems before they materialize and offer novel ideas to solve […]