Article
We are speaking, of course, of those front-line employees in manufacturing, distribution, healthcare, and retail that provided so many necessary—essential— products and services. One might argue that these employees were essential before the pandemic, but we are paying more attention to this important segment of our workforce. Our attention, however, does not appear to have […]
Case Study
A large financial services company aimed to ignite passion and sharpen focus by aligning employees with their purpose, “Lighting the Way to Financial Well-Being.” They launched a recognition program called myPurpose, rewarding key behaviours with Purpose Points. This initiative led to significant reductions in turnover and impressive gains in customer experience scores. Discover how this strategy transformed their company culture in the full case study.
Case Study
An entertainment client struggled to drive high-margin subscription sales through their telecom partners. We developed an incentive program that included stretch goals, competitions, and on-the-spot rewards. This approach led to significant increases in subscription sales and agent engagement. Discover the full story and impressive results in the case study.
Article
According to TELUS Health (formerly LifeWorks), 35% of employees feel isolated at work, resulting in a lack of commitment and engagement. In short, companies are blowing it. North American companies spend nearly $8 billion each year on diversity and inclusion (D&I) training which misses the mark because they neglect employees’ need to feel included. Currently, while remote […]
Article
Employee recognition programs are seen as an important tool to drive employee engagement, increase retention, and improve productivity. Approximately 80% of Fortune 500 companies have strong recognition programs that are designed to align cultural values, behaviours, accomplishments, and results across the entire organization. However, the emerging trend is to directly leverage the recognition program as […]
Article
It’s traditional to celebrate service anniversaries. In the past, companies formally congratulated employees on their 5-year milestone and then celebrated key work anniversaries after that —10 years, 20 years and so on. With employees making more frequent job changes, first- and third-year celebrations have become more common, and in some industries, even first and sixth-month anniversaries […]
Article
Employee recognition and engagement strategies are critical organizational tools that generate and reinforce positive behaviours, leading to measurable accomplishments and financial results. It is important to leverage your recognition strategy in a way that reinforces behaviours important to your work culture, plus infuses results-based recognition that drives company performance. Creating a recognition ecosystem that supports […]
Article
Impactful recognition has four key facets and while they’re different, humans and AI can play significant roles in all four. 1. Recognition must be timely AI should be used to alert managers – and potentially employees – when someone could be recognized. This can be because they have made progress toward a goal, accomplished a goal, were recognized by someone else or […]
Case Study
A global healthcare technology company explored the connection between recognition and employee sentiment. By analyzing survey results and recognition activity, they optimized their program to inspire employees worldwide. The data revealed significant positive impacts on engagement, retention, and performance. Discover how recognition transformed their organizational culture in the full case study.
Article
Here are seven stats highlighting the differences between points versus gift cards. Gift cards are often seen as a form of cash, whereas points can be used for inspirational rewards like experiences, travel and merchandise. Many companies use gift cards or cash to reward their employees because they are simple, scalable and convenient. But studies […]