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Thought Leadership

  • A person with curly hair and a purple sweater is lying down, covering their mouth with one hand and looking at a tablet or book. The left side of the image is blurred, emphasizing the subjects expression.

    Article

    Authentic recognition in an artificial world

    Impactful recognition has four key facets and while they’re different, humans and AI can play significant roles in all four. 1. Recognition must be timely AI should be used to alert managers – and potentially employees – when someone could be recognized. This can be because they have made progress toward a goal, accomplished a goal, were recognized by someone else or […]

  • employee onboarding process

    Article

    Employee onboarding process

    Employee onboarding is an integral part of ensuring that new hires are familiarized and integrated successfully into the workplace. Not only does it involve the formalities of starting a new role, such as completing necessary paperwork or introductory training, but it also involves creating an environment where employees are comfortably integrated into their team and […]

  • A variety of colorful gift cards are scattered across a wooden surface. The cards are in shades of green, blue, orange, and yellow, each with the text Gift Card written on its surface.

    Article

    Points vs. gift cards for employees

    Many companies use gift cards or cash to reward their employees because they are simple, scalable and convenient. But studies show they are often lost or forgotten and, along with that, so are the achievements and behaviours they were rewarding. Consider a points and/or hedonic reward structure for your next sales team incentive or employee motivation program. […]

  • Asian man receive phone call from customer and stay in counter service area of automotive or garage shop with other worker work in the background

    Article

    Parts and service customer loyalty

    We are all familiar with the term parts and service. For most Original Equipment Manufacturers (OEMs), parts and service represent an important, high-margin revenue stream after the sale. However, many OEMs tend to focus on metrics like inventory carrying costs, increasing service revenue and a whole host of supply chain-related Key Performance Indicators (KPIs). While the […]

  • employees clapping

    Article

    Best-in-class employee recognition program

    A culture of recognition is inspiring, resulting in a high level of engaged and loyal employees. Making employee recognition and inspiration integral to your workplace culture can be achieved through meaningful and intentional practices. Employee recognition has long been a cornerstone of effective management. But today, as the workplace is becoming more dynamic, the ways organizations show they […]

  • A woman raises her hand in a classroom setting, seen from behind. She is wearing a red sweater. In front is a blurry instructor speaking to the group, with a whiteboard and windows in the background.

    Article

    Encourage speak-up culture

    Speaking up has saved lives, prevented public relations (PR) nightmares, informed managers what employees really need to be successful and preserved company culture. Right now, employees are working differently, and customers are buying differently. People need to speak up to say what they need, identify problems before they materialize and offer novel ideas to solve […]

  • Compassionate Leadership

    Article

    Compassionate Leadership

    Everything seems different right now. Because, in many ways, in the span of a few days and weeks, everything changed. And this change calls for a different kind of leadership. Right now, more than ever, we need to be leaders who lead with compassion. To help understand what this looks like, Dr. Brad Shuck, Assistant […]

  • Training, help and happy team of business people on laptop for advice or feedback at creative startup. Smile, internship and coaching new employee on computer for onboarding and teaching copywriting

    Article

    5 Cs of onboarding

    There are five key considerations for successful onboarding: compliance, clarification, confidence, connection, and culture. 1. Compliance This involves more than just informing new employees about policies and laws; it integrates them into the company’s ethical and legal standards. Essential tasks include completing paperwork, badging, and provisioning equipment and workspace. HR managers must brief new hires on company […]