Skip to Content

Inclusive leadership

Written by: Amy Stern
(View Author Bio)

BI WORLDWIDE Canada research suggests that if you ask 100 managers, 85 will say they want to be equitable and inclusive. Organizations have made great strides in leaders understanding the why of inclusive leadership, but the how remains a bit of a mystery. And this leaves half of employees without truly inclusive leaders.


Many managers realize they may have this gap in knowledge. 23% of those who said they wanted to be more equitable and inclusive shared they have not had training on how to do so. One in four of those managers say they don’t know what inclusive behaviours even look like.

Promoting inclusive behaviours can have a substantial impact on the employee experience and business outcomes. Employees who have inclusive leaders are 10 times more likely to feel a sense of belonging at work. Those who feel like they belong are more likely to want to stay at the organization, give their best effort and feel inspired by the work they do. And, leaders who feel included are more likely to want to be inclusive themselves.



So what behaviours should we strive for?amystern_inclusiveleadershipchart2-01.png

Everyday behaviour change is perhaps the most difficult part of creating a diverse, equitable and inclusive workplace. Organizations can support these behaviours by identifying and recognizing them. Managers can further benefit from nudges to change their daily behaviour.


It is exciting to see leaders enthusiastic about becoming more equitable and inclusive, but it will not happen on its own. They need support, education, reinforcement and most of all, practice.


Amy Stern

Amy Stern

Managing Director, Research and Strategy, BI WORLDWIDE

Amy Stern is Managing Director of Research and Strategy at BI WORLDWIDE. Her research has resulted in peer-reviewed publications, invited lectures, research awards, and valued insights for many clients. Amy’s deep understanding of employee experimental psychology allows her to combine critical thinking and creativity to create custom research that gets to the heart of diversity, equity, and inclusion at work. She advises companies on how to create an equitable and inclusive workforce where all employees can thrive.

The best way to get started is to get in touch.

Send us a message