Insights Lab
When I think back to my job at one of the busiest malls in the United States, I often remember how exhausted I was. Although I was working no more than 20 hours a week, I felt as if I had been consistently clocking overtime. In my current position—double the hours—I feel energized and excited […]
Article
For brands operating in retail, success is determined by the ability to “win the last four feet” – the critical interaction between the customer and the retail associate. Regardless of the advertising budget, it can all be rendered ineffective if a competitor excels in that final interaction. Conversely, outperforming competitors in those crucial moments can […]
Webinar
While there is no silver bullet for creating a more socially just organization, there are clear steps we can take as leaders to grow and improve. So how do you go from making a commitment to diversity and inclusion to actively making a difference in your organization? Join us to hear three diversity, equity and inclusion (DEI) experts as they share resources, strategies, and […]
Case Study
A large retail client revamped their employee learning program to better equip staff in discussing brand loyalty with customers. We created a gamified hub for learning, performance, and rewards. Discover how this approach significantly reduced employee turnover and boosted customer enrollments in our case study.
Case Study
A leading national retail chain sought to boost laptop sales through a 21-day incentive program called “Break the Bank.” By leveraging game mechanics, the initiative created urgency, encouraged friendly competition, and motivated 2,961 retail sales associates. The program exceeded its goal by 145%, selling 1,160 laptops and generating over $346,840 in revenue. Dive into the details in our case study.