Case Study
A financial services firm aimed to reduce client attrition and drive growth by engaging business banking clients through personalized outreach and data collection. A multi-touch reengagement campaign targeted C-suite decision makers, combining emails, direct mail, and surveys with rewards. The campaign identified 134 new opportunities, generated over $1.6M in new business, and achieved a 17:1 ROI. Discover the full story and results.
Case Study
An insurance company aimed to boost loyalty among their 30,000 agents by improving engagement, learning, and sales. We implemented a gamification program in their broker portal, rewarding agents for completing missions. Discover how this strategy led to significant improvements in agent activity and policy sales in our case study.
Webinar
Fuel the fire in your sales and channel organization. Watch this webinar to learn how four executive leaders motivate all levels of performers with behaviour change strategies, build trust and loyalty with channel partners, overcome headwinds to deliver strong results and energize and inspire beyond compensation.
Case Study
A large financial services company aimed to ignite passion and sharpen focus by aligning employees with their purpose, “Lighting the Way to Financial Well-Being.” They launched a recognition program called myPurpose, rewarding key behaviours with Purpose Points. This initiative led to significant reductions in turnover and impressive gains in customer experience scores. Discover how this strategy transformed their company culture in the full case study.
Article
Employee recognition programs are seen as an important tool to drive employee engagement, increase retention, and improve productivity. Approximately 80% of Fortune 500 companies have strong recognition programs that are designed to align cultural values, behaviours, accomplishments, and results across the entire organization. However, the emerging trend is to directly leverage the recognition program as […]
Case Study
A major financial institution was looking to enhance customer engagement by leveraging its sponsorship of an NFL team. The initiative included innovative branding, next-generation photo engagement, and social media-friendly experiences at the team’s new stadium. This strategy resulted in over 1,200 account applications, a 30% lead opt-in rate, and more than 6,600 Meta impressions. Dive into the full story in our case study.
Case Study
A major financial institution aimed to attract new customers with a summer promotion. Using behavioural economics, they offered an instant-win game and a high-profile sweepstakes, shifting their focus to mobile advertising. This approach led to record-breaking results. Discover how this innovative strategy transformed their customer acquisition in the full case study.
Case Study
A leading point-of-sale financing provider approached BI WORLDWIDE Canada to drive a significant lift in dollars financed by introducing tangible rewards instead of cash incentives. Through a 90-day GoalQuest® sales incentive program, participants achieved a $57.3MM sales lift with an impressive ROI of 15:1. Explore the details of this success story in our case study.