Employers have long searched for answers to “How do we inspire employees?” At the same time, many companies – through the early 2000s – asked employees to “do more with less.” While that was necessary for some organizations, the irony should not be overlooked.
In 2020, it’s time to stop searching for the secret to inspiration. It’s time to start embracing the behavioural economics theory of reciprocity – the more you put in to inspiring and engaging employees, the more they’ll return to you in commitment and performance. To do this, here are five trends in employee engagement for the year ahead:
1. Purpose: Are your employees performing tasks or are they helping build a business, endeavouring toward shared goals? The work might be the same but the attitude is radically different. When employees acknowledge and accept the company’s mission and values, and when they see how they can propel that, you’ll turn workers into transformers.
2. Power: Giving employees power enables them to act, decide, and grow; it’s about working from responsibility and for opportunity. People don’t have to be in management positions to have power or responsibility. They do, however, need to have an understanding of goals and relationships.
3. Relationships: In the purest sense of the word, relationships are vital in every organization, especially larger ones. Employees must build relationships with managers, leadership, and peers. A relationship includes the understanding of roles, open communication about goals, and the ability to work together to reach them. Cultivation of relationships requires accountability from everyone and it grows from respect, diversity, and community-focused collaboration.
4. Recognition: This is the payoff and proof of quality professional relationships. Leaders must recognize high-quality efforts of their employees and by doing so they’ll encourage more of the same. Peers should also recognize each other. A collaborative work culture will reinforce that, and vice versa.
5. Affiliation: Some more so than others but every employee should appreciate a connection to customers. When your employees feel an affiliation with the company’s outward brand expression, they’ll be better equipped to deliver on the important brand promise you make to customers and business partners.
As you develop strategies for engaging employees in 2020, make sure you add one more - open communication about your intentions for their growth. If there is one constant desire across our multi-generational workforce today, it’s the need for sincerity.