{"id":98,"date":"2025-01-14T16:14:31","date_gmt":"2025-01-14T16:14:31","guid":{"rendered":"https:\/\/live-biw-main.pantheonsite.io\/?page_id=98"},"modified":"2025-04-03T11:56:13","modified_gmt":"2025-04-03T18:56:13","slug":"fidelite-client","status":"publish","type":"page","link":"https:\/\/www.biworldwide.ca\/fr\/problemes-que-nous-resolvons\/fidelite-client\/","title":{"rendered":"Fid\u00e9lit\u00e9 client"},"content":{"rendered":"<div class=\" has-content-align-left has-overlay has-overlay--dark alignfull wp-block-biw-block-theme-hero\">\n\t<div class=\"biw-hero__grid\">\n\t\t\t\t\t<div class=\"biw-hero__breadcrumbs\">\n\t\t\t\t<div id=\"breadcrumbs\" class=\"breadcrumb-nav__wrapper\"><span class=\"breadcrumb-nav\"><span><a href=\"https:\/\/www.biworldwide.ca\/fr\/\">Home<\/a><\/span><\/span><\/div>\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"biw-hero__media \">\n\t\t\t\t\t\t\t\t\t<div class=\"biw-hero__overlay overlay-dark\"><\/div>\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"http:\/\/live-biw-main.pantheonsite.io\/wp-content\/uploads\/2025\/02\/CustomerLoyalty-CoffeeCups-1728x600-1.jpg\" alt=\"Two cappuccinos with heart-shaped latte art sit on saucers with spoons on a wooden table. The cups are placed diagonally opposite each other, one on a green saucer and one on a gray saucer. The background has a soft gradient effect.\" class=\"biw-hero__bg-image\" style=\"object-position: 50% 50%;\">\t\t\t<\/div>\n\t\t\t\t<div class=\"biw-hero__content\">\n\t\t\t\t\t\t<h1 class=\"biw-hero__title\" style=\"line-height: 1.2\">\n\t\t\t\t<strong>Fid\u00e9lit\u00e9 client<\/strong>\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t<div class=\"biw-hero__text\">\n\t\t\t\t\t\n\n<p>La v\u00e9ritable fid\u00e9lit\u00e9 va bien au-del\u00e0 des points et des avantages. Nous allons plus loin en influen\u00e7ant les comportements qui comptent, en ajustant chaque \u00e9tape du parcours et en suscitant des connexions \u00e9motionnelles durables. O\u00f9 que se trouvent vos clients, nous veillons \u00e0 ce qu&rsquo;ils restent fid\u00e8les \u00e0 votre marque.<\/p>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull bg-angle-action-orange has-background-angle-to-left bg-angle-accent-gold has-global-padding is-layout-constrained wp-container-core-group-is-layout-d3543a3b wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group  layout-columns-6 has-global-padding is-layout-constrained wp-container-core-group-is-layout-97093539 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Optimisation du cycle de vie.<\/h2>\n\n\n\n<p class=\"has-text-align-center has-large-font-size\">Le plan pour une fid\u00e9lit\u00e9 durable.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-211d2e0c wp-block-group-is-layout-grid\"><div class=\" has-dynamic-border-radius has-image-size-cover has-image-radius-none is-style-default wp-block-biw-block-theme-biw-card\">\n\t\t\t<figure class=\"biw-card__image-wrapper \">\n\t\t\t<img decoding=\"async\" src=\"http:\/\/live-biw-main.pantheonsite.io\/wp-content\/uploads\/2025\/02\/Icon_Acquire.svg\" alt=\"\" class=\"biw-card__image\" style=\"object-position: 50% 50%;\">\t\t<\/figure>\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\t<strong>Acqu\u00e9rir<\/strong>\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>Transformez la sensibilisation en action, et l&rsquo;action en fid\u00e9lit\u00e9. Posez les bases pour conqu\u00e9rir vos clients d\u00e8s le premier jour.<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div class=\" has-dynamic-border-radius has-image-size-cover has-image-radius-none is-style-default wp-block-biw-block-theme-biw-card\">\n\t\t\t<figure class=\"biw-card__image-wrapper \">\n\t\t\t<img decoding=\"async\" src=\"http:\/\/live-biw-main.pantheonsite.io\/wp-content\/uploads\/2025\/02\/Icon_Develop.svg\" alt=\"\" class=\"biw-card__image\" style=\"object-position: 50% 50%;\">\t\t<\/figure>\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\tD\u00e9velopper\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>De l&rsquo;int\u00e9gration \u00e0 la vente incitative, vos clients sont vos atouts les plus pr\u00e9cieux. Cr\u00e9ez une relation durable.<br><\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div class=\" has-dynamic-border-radius has-image-size-cover has-image-radius-none is-style-default wp-block-biw-block-theme-biw-card\">\n\t\t\t<figure class=\"biw-card__image-wrapper \">\n\t\t\t<img decoding=\"async\" src=\"http:\/\/live-biw-main.pantheonsite.io\/wp-content\/uploads\/2025\/02\/Icon_Retain.svg\" alt=\"\" class=\"biw-card__image\" style=\"object-position: 50% 50%;\">\t\t<\/figure>\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\tFid\u00e9liser\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>Les transactions ne sont qu&rsquo;un d\u00e9but. Renforcez la reconnaissance et la confiance pour les inciter \u00e0 revenir encore et encore.<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div class=\" has-dynamic-border-radius has-image-size-cover has-image-radius-none is-style-default wp-block-biw-block-theme-biw-card\">\n\t\t\t<figure class=\"biw-card__image-wrapper \">\n\t\t\t<img decoding=\"async\" src=\"http:\/\/live-biw-main.pantheonsite.io\/wp-content\/uploads\/2025\/02\/Icon_Amplify.svg\" alt=\"\" class=\"biw-card__image\" style=\"object-position: 50% 50%;\">\t\t<\/figure>\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\tAmplifier\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>Transformez vos clients satisfaits en fervents ambassadeurs. Favorisez le plaidoyer et inspirez un engagement significatif.<\/p>\n\n<\/div>\n\t<\/div>\n\t<\/div><\/div>\n<span class='background-angle-wrapper'><svg fill='none' viewBox='0 0 1728 699' xmlns='http:\/\/www.w3.org\/2000\/svg'><path d='M1728 0H0V294.923L1728 698.43V0Z' fill='url(#69da0814505c7)'\/><defs><linearGradient id='69da0814505c7' x1='1738.8' x2='1701' y1='717.27' y2='15.023' gradientUnits='userSpaceOnUse'><stop stop-color='#FDB113' stop-opacity='.3' offset='0'\/><stop stop-color='#FDB113' stop-opacity='0' offset='1'\/><\/linearGradient><\/defs><\/svg><\/span><\/div>\n\n\n<div class=\"wp-block-group  layout-columns-7 has-global-padding is-layout-constrained wp-container-core-group-is-layout-a133ec42 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Avec vos clients \u00e0 chaque \u00e9tape du chemin.<\/h2>\n\n\n\n<p>Nous ne faisons pas de programmes de fid\u00e9lit\u00e9 ordinaires. Nous les red\u00e9finissons. Nos solutions \u00e9voluent avec votre public, offrant des r\u00e9sultats rapides, mesurables et bas\u00e9s sur la science de l&rsquo;\u00e9conomie comportementale.<\/p>\n\n\n\n<p class=\"has-xl-font-size\"><strong>Capacit\u00e9s<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-large-font-size\">Conception de strat\u00e9gies et de programmes<\/li>\n\n\n\n<li>Analyses et insights<\/li>\n\n\n\n<li>Services cr\u00e9atifs complets<\/li>\n\n\n\n<li>D\u00e9veloppement technologique<\/li>\n\n\n\n<li>Impression et ex\u00e9cution<\/li>\n\n\n\n<li>Centre d&rsquo;appels : appels entrants (IB), appels sortants (OB), et r\u00e9ponse vocale interactive (IVR)<\/li>\n\n\n\n<li>Email et SMS<\/li>\n\n\n\n<li>Objets Mobile Wallet<\/li>\n\n\n\n<li class=\"has-large-font-size\">Incitations et r\u00e9compenses<\/li>\n<\/ul>\n\n\n\n<p class=\"has-xl-font-size\"><strong>Solutions<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-large-font-size\">Programmes de fid\u00e9lit\u00e9 client<\/li>\n\n\n\n<li>Programmes de fid\u00e9lit\u00e9 de canal<\/li>\n\n\n\n<li>Programmes de changement de comportement<\/li>\n\n\n\n<li>Engagement des membres\/patients<\/li>\n\n\n\n<li>Appr\u00e9ciation et cadeaux pour les clients<\/li>\n\n\n\n<li>Marketing du cycle de vie<\/li>\n\n\n\n<li>Marketing interactif<\/li>\n\n\n\n<li>Marketing direct<\/li>\n\n\n\n<li class=\"has-large-font-size\">Campagnes omnicanal<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull  layout-columns-10 has-global-padding is-layout-constrained wp-container-core-group-is-layout-cc7bd7df wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group  layout-columns-8 has-global-padding is-layout-constrained wp-container-core-group-is-layout-fce79bf6 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Chaque indicateur raconte une histoire.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group  layout-columns-10 has-global-padding is-layout-constrained wp-container-core-group-is-layout-0b5f5b40 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-text-align-center is-layout-grid wp-container-core-group-is-layout-ef442fb0 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-81423f52 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-text-align-left has-impact-font-size  has-text-wrap-no-wrap  has-gradient-fill has-gradient-fill-orange\">15,3 %<\/h3>\n\n\n\n<p class=\"has-text-align-center has-large-font-size  has-text-wrap-balance\">augmentation moyenne de l&rsquo;engagement des clients<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-81423f52 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-text-align-left has-impact-font-size  has-text-wrap-no-wrap  has-gradient-fill has-gradient-fill-orange\">100M$<\/h3>\n\n\n\n<p class=\"has-text-align-center has-large-font-size  has-text-wrap-balance\">revenus incr\u00e9mentaux annuels g\u00e9n\u00e9r\u00e9s par les solutions de fid\u00e9lit\u00e9<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-text-align-center is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-81423f52 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-text-align-left has-impact-font-size  has-text-wrap-no-wrap  has-gradient-fill has-gradient-fill-orange\">83<\/h3>\n\n\n\n<p class=\"has-text-align-center has-large-font-size  has-text-wrap-balance\">Score Net Promoter &#8211; selon Bain &amp; Co, un score sup\u00e9rieur \u00e0 80 est de classe mondiale<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-d3543a3b wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group  layout-columns-8 has-global-padding is-layout-constrained wp-container-core-group-is-layout-ee362a79 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center  has-text-wrap-pretty\">Solutions<\/h2>\n\n\n\n<p class=\"has-text-align-center has-large-font-size\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group  has-row-gap is-layout-grid wp-container-core-group-is-layout-c765d3c1 wp-block-group-is-layout-grid\" style=\"--row-gap:var(--wp--preset--spacing--50)\"><div class=\" has-link has-image-size-cover has-image-radius-none is-style-image-left wp-block-biw-block-theme-biw-card\">\n\t\t\t<figure class=\"biw-card__image-wrapper \">\n\t\t\t<img decoding=\"async\" src=\"http:\/\/live-biw-main.pantheonsite.io\/wp-content\/uploads\/2025\/02\/BIW_Site_Card_BRC-scaled.jpg\" alt=\"Two hoodies, one yellow and one white, are displayed on mannequins outdoors, surrounded by folded clothing, sneakers, and a yellow cap. Autumn trees with yellow leaves are visible in the background, creating a vibrant, warm atmosphere.\" class=\"biw-card__image\" style=\"object-position: 50% 50%;\">\t\t<\/figure>\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.biworldwide.ca\/fr\/comment-nous-aidons\/marchandises-de-marque\/\" >\n\t\t\t\tMarchandises de marque\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>\u00c9laborez une strat\u00e9gie de marchandises qui r\u00e9sonne aupr\u00e8s de vos employ\u00e9s et clients pour maintenir votre marque en t\u00eate de leurs pr\u00e9occupations.<\/p>\n\n<\/div>\n\t<\/div>\n\t\t\t<span class=\"biw-card__cta\">En savoir plus<\/span>\n\t<\/div>\n\n<div class=\" has-link has-image-size-cover has-image-radius-none is-style-image-left wp-block-biw-block-theme-biw-card\">\n\t\t\t<figure class=\"biw-card__image-wrapper \">\n\t\t\t<img decoding=\"async\" src=\"http:\/\/live-biw-main.pantheonsite.io\/wp-content\/uploads\/2025\/02\/BIW_Site_Card_Gamification-scaled.jpg\" alt=\"A luminous purple knight chess piece stands prominently on a board, surrounded by blurred white chess pieces in the background. A network of glowing connections extends on the right, suggesting a blend of strategy and technology.\" class=\"biw-card__image\" style=\"object-position: 50% 50%;\">\t\t<\/figure>\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.biworldwide.ca\/fr\/comment-nous-aidons\/gamification\/\" >\n\t\t\t\tGamification\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>Exploitez le pouvoir de la gamification pour engager vos clients, employ\u00e9s et partenaires \u00e0 en faire davantage au sein des syst\u00e8mes essentiels \u00e0 votre entreprise.<\/p>\n\n<\/div>\n\t<\/div>\n\t\t\t<span class=\"biw-card__cta\">En savoir plus<\/span>\n\t<\/div>\n\n<div class=\" has-link has-image-size-cover has-image-radius-none is-style-image-left wp-block-biw-block-theme-biw-card\">\n\t\t\t<figure class=\"biw-card__image-wrapper \">\n\t\t\t<img decoding=\"async\" src=\"http:\/\/live-biw-main.pantheonsite.io\/wp-content\/uploads\/2025\/02\/Communications-swirl-of-colored-paper-1728x600px.jpg\" alt=\"Abstract image featuring layered, curved shapes with a gradient of orange, yellow, and red hues. The design creates a sense of depth and movement from left to right, with smooth transitions between colors.\" class=\"biw-card__image\" style=\"object-position: 50% 50%;\">\t\t<\/figure>\n\t\t<div class=\"biw-card__content\">\n\t\t<h3 class=\"biw-card__title\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.biworldwide.ca\/fr\/comment-nous-aidons\/communications\/\" >\n\t\t\t\tCommunications\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t<div class=\"biw-card__text\">\n\n<p>Capter et retenir leur attention, tout en se d\u00e9marquant du bruit ambiant.<\/p>\n\n<\/div>\n\t<\/div>\n\t\t\t<span class=\"biw-card__cta\">En savoir plus<\/span>\n\t<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Optimisation du cycle de vie. Le plan pour une fid\u00e9lit\u00e9 durable. Avec vos clients \u00e0 chaque \u00e9tape du chemin. Nous ne faisons pas de programmes de fid\u00e9lit\u00e9 ordinaires. Nous les red\u00e9finissons. Nos solutions \u00e9voluent avec votre public, offrant des r\u00e9sultats rapides, mesurables et bas\u00e9s sur la science de l&rsquo;\u00e9conomie comportementale. Capacit\u00e9s Solutions Chaque indicateur raconte [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":652,"parent":94,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"featured_image_focal_point":{"x":0.5,"y":0.5},"footnotes":""},"wf_page_folders":[],"class_list":["post-98","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Fid\u00e9lit\u00e9 client - Canada (French)<\/title>\n<meta name=\"description\" content=\"Des solutions et programmes de fid\u00e9lit\u00e9 client sur mesure, \u00e9prouv\u00e9s pour guider vos clients tout au long de leur cycle de vie. 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